Returns & Exchanges
At Scooch, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy on all eligible items. If your order isn't a perfect fit, we are here to help you find a solution quickly and easily.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization slip to include in your package.
Pack and Ship
Securely pack your items in their original packaging, attach the shipping label to the outside of the box, and drop it off at any authorized carrier location.
Receive Your Refund
After our warehouse team inspects the returned goods, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing